Shipping + Returns
Each HAT MAKE hat is specially crafted by Milliner Celina Kane for your order with an estimated 1 – 3 week production lead time.
All orders will ship within 3 weeks of order placement. Our standard method of shipping is UPS Premium Ground Shipping, at a 5 business-day delivery speed within the continental US for a flat rate of $20.00 s/h. For each additional hat that can be included in the same package an additional $5.00 s/h is added. For gift orders that require separate packaging and shipping an additional $20.00 s/h flat rate will be applied.
If you need an item faster than our standard production and shipping will allow or are interested in ordering from outside the US, please contact us to discuss options. Additional shipping costs and rush order fee will be applied.
Since each HAT MAKE hat is carefully handmade to order we do not offer returns. We guarantee our hats are made to the highest millinery standards and of the best quality materials. If you are unsatisfied with your purchase or if your order was damaged in transit, please contact us within 7 days in order to resolve the issue.
Hats make the best presents! If you are buying a hat as a gift and would like it shipped directly to the recipient, please provide their shipping address and check the Gift box at checkout. If you are ordering one for yourself and one for a friend but would like them shipped separately please see the shipping policy above and specify shipping addresses in the Additional Notes at checkout.